Program terms

1. Joining

Affiliates apply with the form on the program page; we review each application and may decline it without giving a reason. Partners join by creating a partner organization in TrustDesk or AccessWatch.

You must be at least 18 and act as a business or self-employed person. You are responsible for any tax on the commission you receive.

2. Commission

• Affiliate program: 30% for 12 months of each paid invoice, counted from the customer's first payment.
• Partner program: 20% for the customer's lifetime of each paid invoice of the client organizations attributed to you.
• Commission is calculated on the amount paid excluding VAT, for plans and add-ons, monthly or yearly.
• Invoices a partner pays at a wholesale price earn no commission (the discount is the partner's margin).
• We may agree a different rate with you in writing; it then replaces the standard rate for new invoices.

3. Attribution

• Use your own referral link (?ref=YOURCODE). It works on any page of TrustDesk and AccessWatch, and the same cookie covers both products.
• Last click wins: when someone creates an organization, the most recent valid referral click inside the cookie window gets the customer.
• One referral per organization. Once attributed, a later click never moves it to someone else.
• Client organizations a partner creates from their partner account are attributed to that partner.
• Self-referrals earn nothing: your own account, your own company (same email domain) or a card you use yourself.
• Three or more signups from the same network within 24 hours are held for review before any commission is approved.

4. Cookie length

The referral cookie lasts 60 days from the last click. It is first-party and set only after the visitor allows it in our cookie banner. If a visitor declines, we can only attribute a signup made from the link itself, not later visits.

5. Payout schedule and minimum

• Commission is pending for 30 days after each payment (the refund window), then approved.
• Once a month we pay all commission approved by the end of the previous month.
• The minimum payout is €50. Smaller balances carry over to the next month until they reach it.
• Payouts are in euros, by bank transfer (IBAN) or PayPal, to the details in your dashboard. Each payout comes with a numbered self-billing statement.

6. Refunds and clawback

• When a customer is refunded, the commission on that payment is clawed back in proportion to the amount refunded; a first-payment bonus only on a full refund.
• A clawback inside the refund window simply cancels the pending commission. After that, it is deducted from your next payouts.
• Chargebacks and payments reversed for fraud are treated as full refunds.

7. Prohibited methods

Any of the following voids the commission it produces and can end your membership:

• Brand bidding: search or social ads on the names TrustDesk, AccessWatch or Rongu, misspellings of them, or domains and accounts that contain them.
• Spam: unsolicited email, messages or comments, bought lists, or any marketing that breaks the GDPR or the ePrivacy rules.
• Fake reviews: writing, buying or rewarding reviews or ratings, or posing as a customer.
• Coupon and deal sites, unless we have approved it in writing. Never publish discount codes we haven't given you.
• Cookie stuffing, forced or hidden clicks, pop-unders, iframes, toolbars or anything that sets the cookie without a real click.
• Incentivised signups (paying or rewarding people to sign up) and misleading claims about features, prices or discounts.
• Presenting yourself as Rongu, TrustDesk or AccessWatch staff.

8. Disclosure

Tell your audience clearly that you earn a commission, close to the link or recommendation and before they click, for example: "I earn a commission if you sign up through this link, at no extra cost to you." On social media, use the platform's paid-partnership label or #ad as well.

This is required by EU consumer protection law, and we may ask you to show how you disclose it.

9. Using our brand

Use the logos, screenshots and copy from the partner kit as they are. Don't change the logos, suggest a closer relationship than you have, or promise features that aren't on the website.

10. Changes and ending

• We give at least 30 days' notice by email before changing these terms or the standard rates. Changes apply to invoices paid after that date.
• Either side can end the membership at any time. Approved commission is still paid, unless it came from a breach of these terms.
• We may hold commission while we look into suspected fraud or a breach.